Privacy Policy

Effective Date: 01 June 2025

At Sunny Side Surat, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, place an order, or interact with us online or in person. We are committed to ensuring that your personal data is handled in accordance with applicable laws and your rights are protected.

Sunny Side Surat is a vegetarian street food business based in Harrow Weald, London. Our contact details are:

Sunny Side Surat
Location: 45 High Street Harrow HA3 5DF
Email: hello@sunnysidesurat.com

We are the data controller for the purposes of this policy.

We may collect the following types of personal data from you:

• Contact Information: Name, email address, phone number
• Order Details: Items purchased, date/time of order, delivery/pick-up details
• Payment Information: Billing address, transaction ID (processed securely via third-party payment processors)
• Website Usage Data: IP address, browser type, operating system, referral sources, pages visited, time spent on site
• Marketing Preferences: Opt-in data for email or SMS updates
• Social Media Interaction: Any data shared when interacting with our social profiles (e.g., messages, comments)

We do not knowingly collect data from children under the age of 13.

We collect information from you when you:

• Place an order online, in person, or by phone
• Sign up for our newsletter or promotions
• Contact us via email, website, or social media
• Use our website (via cookies and analytics)
• Leave reviews or feedback

We use the data we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, services, or enquiries
• Improve our services and offerings
• Send marketing and promotional messages (only if you’ve opted in)
• Monitor and improve the performance of our website
• Comply with legal obligations and protect our business

We will not sell or rent your personal data to any third party.

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract: To process and fulfill your order
• Consent: For sending marketing messages (only when you opt in)
• Legitimate Interests: To improve services and respond to enquiries
• Legal Obligation: To comply with financial, tax, or health/safety regulations

We may share your data with trusted third parties, such as:

• Payment processors: To securely handle transactions
• Delivery services: If we begin offering delivery options
• IT and website providers: For hosting, analytics, and email services
• Legal or regulatory authorities: If required by law

All partners are required to handle your data securely and lawfully.

We take appropriate technical and organizational measures to protect your data, including:

• SSL encryption on our website
• Secure data access protocols
• Limited access to personal data by authorized staff only
• Regular reviews of data handling and security policies

We retain personal data only as long as necessary to fulfill its purpose or meet legal requirements.

You have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request corrections to inaccurate data
• Erasure: Request deletion of your data (subject to legal exemptions)
• Restriction: Request that we limit how your data is processed
• Objection: Object to processing for marketing or legitimate interests
• Portability: Request transfer of your data to another provider

To exercise these rights, please contact us at hello@sunnysidesurat.com

Our website uses cookies to:

• Analyze website traffic and usage
• Improve your browsing experience
• Remember your preferences

You can manage cookie settings via your browser. Continued use of our site indicates consent to cookies unless opted out.

If you opt in, we may send you updates about new menu items, offers, or events. You can unsubscribe at any time via the link in our emails or by contacting us directly.

We may update this policy occasionally to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: hello@sunnysidesurat.com
Address: Sunny Side Surat, 45 High Street Harrow HA3 5DF